Return, Refund, and Cancellation Policy

Dental Rebel stands behind our products.

We offer a 30-day return window, meaning you have 30 days from receipt to request a return. You can also cancel an order placed within the past hour. 

To qualify for a return, your item must be in the same condition as when it was received, unused, and in its original packaging. If you have used the item, you'll need to provide a reason for the return. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@dentalrebel.co, and we will send you a return form to complete and return. If your return is approved, we will send you a shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted. Please note that returns must be sent to:
Dental Rebel, Rosedale Medical Center, 600 Sherbourne Street, Suite 815, Toronto, ON M4X 1W4.  For any questions about returns, feel free to contact us at support@dentalrebel.co. 

Damages and issues

Please inspect your order upon receipt and contact us immediately at support@dentalrebel.co if the item is defective, damaged, or if you received the wrong item so we can assess and resolve the issue.

Exceptions / non-returnable items

Opened products cannot be returned. Refunds will be issued for valid reasons. If you have concerns about your purchase, don't hesitate to contact us and include the reason for requesting a refund for an opened or used package.

Exchanges

The quickest way to get the item you want is to return the current item with an approved store credit, then place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you can choose a support@dentalrebel.co credit equal to the purchase amount. Otherwise, you will be automatically refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your return was approved, please contact us at support@dentalrebel.co.